Shipping policy
IN-STORE PICKUP:
- A valid photo ID is required to pickup any in-store pickup order.
- Any returns/exchanges can only be done by the account holder.
- Any returns can be refunded in Store Credit or to the original payment method.
- Any order made for in-store pickup must be picked up no more than 90 days after the order has been fulfilled. Any orders left after the 90 day period will be refunded to the original form of payment and items returned into store inventory.
- Fusion Gaming reserves the right to not release any orders to any person that is not the account holder. Should the account holder be unable to pick up their order, they have the option of having it shipped to the billing address on file. The customer is responsible for any and all shipping costs.
SHIPPING:
Domestic
- SINGLES ONLY and Canada Post Standard are both letter mail options that do not include tracking or insurance. Fusion Gaming is not responsible for any missing orders or damages that may occur in transit, and does not offer refunds for orders shipped via letter mail
- All product is shipped via Canada Post, depending on shipping option chosen. We ship out daily Monday to Friday at 4pm. In the event of a service disruption with Canada Post, Fusion Gaming will hold orders until the disruption is resolved.
- Fusion Gaming is not responsible for delays within the Canada Post system and does not provide refunds for items that arrive outside the estimated times.
International
- Shipping times will vary based on destination
- Fusion Gaming is not responsible for any customs / duty fees that may be required to complete an international delivery.
- Once the package has left Canada, Fusion Gaming has no means of tracking or locating your package, and does not provide refunds for items that arrive outside the estimated times, or missing packages.
Combining Orders
Customers making multiple orders within a short period of time may have their orders combined, and shipped as a single package. In this event, the customer will have the all but the appropriate shipping costs refunded.
All orders will be shipped with a invoice containing a receipt of your order and relevant shipping information. All orders must include a shipping invoice. This will include a receipt of your order and relevant shipping information.
CANCELLING ORDERS
You may contact us to cancel an order for any reason before the order picked up or shipped. Cancelling preorder items may result in a 10% cancellation fee.
